Shipping policy

Shipping Policy

Shipping Method - FedEx

We do NOT ship to PO boxes. We apologize for any inconvenience this may cause.

Local Deliveries

Unfortunately we do not have a pickup location for locals but we are working on that. Until that day, we offer the ability to drop off the box to the location of your choice.

Delivery Locations

We deliver to all locations with physical addresses including hotels, hospitals, colleges, etc. Regarding delivery, typically those items go into common areas to be distributed according to that building’s policies. Again we do not deliver to PO boxes.

Packaging

Our gift boxes are packaged within another box to ensure the items arrive safely and intact. Though contents may shift throughout travel, the packaging is thorough.

Tracking

As soon as we receive your package tracking number it will be passed to you to track your shipment.

Substitution Policy

While this will not happen often, we may run out of an item. In that case, we reserve the right to substitute the unavailable item for a different one of equal or greater value.

Returns Policy

• If an item purchase is returned to us new and in original packaging within 14 days of delivery, we will refund your order total and less our costs for shipping and handling each way.
• If the original credit card used to make your purchase is no longer valid, we can only offer a store credit for the amount of your product cost, less discounts, shipping and handling each way.
• To complete your return, we require a receipt.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

However, we include the following details regarding returns:

Return Policy for Cancelled Orders
An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.

Return Policy for Damaged Products
If a product arrives damaged or with items missing, please notify us within 10 days. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted.